Help and contact
Most problems can be resolved without sharing your document. Start with the checks below.
Quick fixes
A file will not open
Use an unlocked PDF and check that it opens in a standard PDF viewer. Password-protected, malformed or unsupported files may not work. Renaming a file to .pdf does not convert it.
Processing is slow or stops
Try a smaller file or fewer pages, close other tabs, and keep this page open while it works. Large scans can exceed a phone’s available memory. You can cancel and try again on a computer.
The download is missing on my iPhone
Use the Download result button. Depending on your browser, the result may open in a preview or appear in Downloads. From a preview, use Share and Save to Files. Download before leaving the page.
Word conversion has missing text
The tool extracts selectable text. Scanned pages without a text layer need OCR, which is not included. It does not recreate tables, pictures or complex layouts.
Compression does not reduce the file
The original may already be optimized. Try image-based mode for photo-heavy documents if losing searchability and interactive features is acceptable. We keep the original if conversion makes the file larger.
Support and privacy requests
Email support@pdfreadygo.com for tool questions, feedback, accessibility issues or privacy requests. Include the tool name, your device and browser, and any error message. Please do not attach sensitive documents.
Prepare a support note
You can download a support note and attach it to your email. This form saves a text file on your device; it does not send a message or upload any files.